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Travel
TripNest Travel
A travel booking platform deflected routine support calls with AI-handled WhatsApp FAQs.
-52%
fewer support calls during peak season
The Challenge
Call center volume spiked every peak season with repetitive questions about baggage, check-in and cancellations, driving up wait times.
The Solution
An AI Agent trained on TripNest’s policies now handles routine FAQs instantly on WhatsApp, escalating only complex cases to a human agent.
The Results
-52%
fewer inbound support calls
89%
of FAQs resolved by AI alone
4.7/5
average support satisfaction
“Peak season used to mean hold music and angry customers. Now most questions are answered before a human ever sees them.”
Devika Nair
Customer Experience Manager, TripNest Travel
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